Terms & Conditions
This site is owned and operated by 'Care Home Furniture' ('Care Home Furniture', 'we', 'us') as a business arm of Inwood Furniture Ltd (Registration Number 5428469).
Inwood Furniture Ltd
212 Bristol Road
Bridgwater
Somerset
TA6 4BS
Company Registration Number: 5428469
VAT Registration Number: 862 2397 13
The following terms and conditions apply to all (online & offline) transactions. The placing of an order indicates your acceptance of these terms and conditions. These terms and conditions do not affect your statutory rights.
We have the right to refuse at our discretion to supply any goods ordered by you.
By default all the prices shown on this website are exclusive of vat. The property of the goods remains with ‘Care Home Furniture’ until full payment has been received.
We reserve the right to to correct website errors and omissions at any time.
You are solely responsible for ensuring that each product you order is suitable for purpose for which it is required.
We may on occasions reject an order if the delivery destination is outside our delivery area; or if it is not for delivery to commercial premises; or if the product(s) have been mispriced by us. In these situations we will refund any amounts that have been paid.
Description of Goods
Every reasonable care has been taken to ensure that the descriptions are accurate.
All images are for illustrative purposes only. We have made every effort to display finish and upholstery colours as accurately as possible.
All dimensions are rounded up to the next centimetre.
Delivery
Delivery dates are estimates only and cannot be guaranteed. We shall not be held liable for any delay in delivery, nor the consequences thereof.
Every product page on this website itemises the type of delivery service, lead time, postcode area coverage and delivery charges. The customer must read this information for each product they order as details differ between 1) bedroom furniture and 2) upholstered and dining products, which are manufactured and despatched from different locations.
Damage in Transit & Shortages
As internal damage cannot always be identified on delivery, the customer must sign the driver's manifest as “unchecked”. Please advise us within 48 hours of receipt of the goods if damage is found upon opening packages. We will require pictures of damage products to enable us to resolve the problem as soon as possible. It is imperative that the customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. We cannot accept any claims for damage if the above time scales are not followed.
It is the customer's responsibility to sign for the correct number of packages that are delivered; the customer is required to check that the number of packages delivered equal the number of packages on the delivery driver's manifest/consignment note. Any shortages must be noted on the driver's manifest and it is the customer's responsibility to thereafter notify us within 48 hours of delivery.
Should the customer be missing an item but has signed for the full number of packages, the customer must notify us within 48 hours of delivery. The matter will be investigated immediately and the customer will be advised.
Faulty & Incorrect Goods
If you think that the product you have purchased is faulty we may refer you to the manufacturer. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you. This does not affect your statutory rights.
It is the customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered the customer must not open the manufacturers packaging or use the item.
Cancelling or Changing Orders
Most items at ‘Care Home Furniture’ are made-to-order products. If you wish to cancel or change an order, call us as soon as possible on 07788 234574, or email us with your change/cancellation request details.
If the goods have not yet been manufactured we will change your order as per your request, or cancel your order and refund your full payment free of charge. If the made-to-order goods have already been manufactured we will charge 100% of the order price as these goods cannot be returned to the manufacturer.
If 'Non Made-to-Order' or standard 'ex stock' products have not been dispatched we will change the order as requested or cancel it and refund your full payment free of charge. If your order has been dispatched we will charge a cancellation fee of 20% of the order price which will cover the cost of returning and re-stocking the order. Refunds will not be processed unless the goods are packaged in their original packaging and are in a saleable condition.
Warranty
Any faulty goods under warranty must be reported to us with a full description of the fault. We will also require pictures of the faulty item. If the fault is deemed to be a manufacturer fault and the item is under guarantee then we will replace the item free of charge. Goods subjected to excessive wear and tear, misuse, defective maintenance, alteration or modification, are excluded from the manufacturer’s warranty offered.
Ownership Of Rights
All rights, including copyright, in this website are owned by 'Care Home Furniture'. Any use of this website or it's contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ‘Care Home Furniture’. You may not modify, distribute or re-post anything on this website for any purpose.
Liability
Except as may be implied by law and except in the case of death or personal injury where the customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
General
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Unauthorised use may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
These terms and conditions do not affect your legal rights.