Care Home Furniture: Delivery Information

delivery information


Nearly all our products are 'bulk' items which are despatched from at least four different warehouses. Each warehouse has it's own distribution arrangement with carriers who are have the experience in delivering that particular type of furniture product. Many items are large and heavy and require very careful handling.

As such we cannot we cannot offer a common delivery service for all our products. Delivery areas and delivery charges vary according to the product(s) you have ordered.

Please read the following information concerning deliveries and delivery charges to to see how this will affect the items on your order. Otherwise, PLEASE NOTE:

Delivery addresses are checked and delivery charges are automatically calculated at checkout before final purchase.

At checkout an alert will advise you if  your order contains an item that cannot be delivered into your area. You will not be able to complete your purchase. Please call us on 0800 772 0936  and we will assist you.   

A DELIVERY tab is found on every product webpage. This contains the following information that relates to that particular product: 

Product Group Code (PRODUCT GROUP A, B or C..) (identifies the warehouse or source of each product) Delivery Time (approximate delivery lead time from receipt of payment or purchase order)
Delivery Area (lists UK mainland postcode area/district delivery exceptions and restrictions)
Delivery Charges: (delivery rates and thresholds for free delivery for each product group)
Service Type: (one-man or two-man delivery service)

For access, handling and other logistical reasons we are are unable to deliver some products to private residential addresses. Information on which products are available for delivery to Private and Commercial Premises and which are only available for delivery to Commercial Properties only will also be found in the DELIVERY tab on every product's webpage.

Items from different product groups are despatched from different warehouses. If your order contains items from more than one warehouse an additional delivery charge for each each part of the order and your order will be supplied to you on a corresponding number of deliveries.

Delivery is free if  the minimum value for each product group exceeds that stated in the product's DELIVERY tab. However, there will be a delivery charge if an additional part of your order is from another product group (warehouse) and is under it's minimum value for free delivery.   

We always aim to deliver in the time frame stated but we cannot guarantee this as delays are occasionally inevitable due to unforeseen factors. ‘Care Home Furniture’ shall not be liable for any losses incurred by the buyer as a result of any delay in delivery of the goods. 

Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Delivery will be either by postal/parcel service (for small items and some mattresses), or by furniture van delivery. A pallet delivery service may be used on occasions to supplement the regular furniture van delivery service at busier times of the year, or to provide extra coverage to areas outside our normal delivery catchment area. Furniture van deliveries will arrive between 9am-5pm Monday to Friday (unless otherwise arranged with our office), and are made to inside front/main door at pavement level only.

 We will contact you in advance (furniture van service)  to advise when the delivery will be made. Failed deliveries may incur extra charges. 

Orders with several order line items may be delivered on multiple dates depending on the items ordered and which warehouse they are being dispatched from. Products are not automatically be sent together.

Care Home Furniture © 2017